Cadillac Service Scored Well in J.D. Power Customer Satisfaction Study
At Cadillac of Novi, we've always advocated that Cadillac drivers in the greater Novi area will find a more satisfying experience having their vehicle maintained with the help of our knowledgeable Cadillac service technicians over an independent facility. Now, there's the backing of J.D. Power and Associates to prove it. Cadillac nabbed a podium finish among luxury cars in the 2012 Customer Service Index Study, ranking driver approval of service at dealerships.
In its findings, J.D. Power and Associates noted that dealer satisfaction increased 38 points on its standard 1,000-point scale, while service at dealerships rose 19 points in 2012 compared to 2011. The study examined those who brought their vehicles to a service department for maintenance or repair over a three year period, and based the rankings on dealer performance during that span. Cadillac did exceptionally well in service initiation, facilities and quality.
J.D. Power also offered specific actions dealers can take to maintain high levels of customer satisfaction. One in particular we agree wholeheartedly with: the promotion of online scheduling for service appointments, which you can find offered by us here at Cadillac of Novi. Those who schedule Cadillac service online have a more pleasant experience overall than those who do not have an appointment, because it's easy, convenient, and our dedicated technicians always put the time and effort towards the wellness of your vehicle.
To see for yourself what best-in-class customer service and vehicles are all about, visit Cadillac of Novi at 41350 Grand River Ave during our regular business hours to check out our lineup of new Cadillac models, including the SRX luxury crossover or the CTS sedan.