Frequently Asked Questions
Have questions? We've got answers! Explore our FAQ topics below and if you need more help, our team is just a call or click away.

Shopping & Vehicle Insights

We get this question a lot - and the truth is, the best time to buy is whenever it aligns with your needs, budget, and timing. New vehicles are released at different points throughout the year, and pre-owned inventory is constantly changing based on what’s available. There's no universal "best time," but there is a right time for you. Let us know what you're looking for, and we’ll help you explore your options - no pressure, just honest advice.

For New Vehicles:
New vehicles typically come with a manufacturer warranty that covers certain components for a set number of years or miles, typically 4 years or 50,000mi. If you'd like even more peace of mind, we offer extended protection plans that continue coverage after the factory warranty expires - helping safeguard against unexpected repairs and keeping your vehicle in great shape for the long haul.

For Pre-Owned Vehicles:
Many of our pre-owned vehicles are still covered under their original manufacturer warranty, and we also offer certified and extended protection options. These plans are designed to give you added confidence and help with potential repair costs down the road. 

Want to explore your options? Our finance and sales teams are happy to walk you through what’s included and help you find the right protection for your needs.

Financing, Trading, Selling

Absolutely. We accept trade-ins and make the process simple. Stop by for an in-person appraisal or start online. Please keep in mind our online appraisals are not gauranteed; coming in person is the best way to know exactly what you can get for your vehicle!
Yes, we buy vehicles even if you don’t purchase from us. Get a no-obligation complimentary appraisal any time.
Our vehicle appraisals are free. We evaluate your vehicle based on year, mileage, condition, service history, and current market demand. 

The process includes a physical or virtual inspection, a review of your vehicle history, and an assessment of local and national pricing trends. You'll receive a fair, transparent offer - no pressure.
Yes, you can apply for financing directly on our website through our Finance Application. It’s secure, fast, and won’t affect your credit score just to get started.

Service & Parts Departments

You can book service online or by phone. It's quick and easy to find a time that works for you.
We offer a full range of vehicle services, plus amenities like waiting lounges, loaner vehicles, and more depending on location.
A multi-point inspection checks your vehicle's key systems - like brakes, tires, fluids, battery, and more - to ensure everything is working properly.
Yes! You can request parts directly through our website or by contacting our parts department for help.

Ownership Tips & Advice

We recommend rotating your tires every 5,000 to 7,500 miles to promote even wear and extend tire life.
Routine maintenance helps prevent breakdowns, improves safety, and keeps your vehicle running efficiently.
If you hear squeaking, feel vibrations, or notice longer stopping distances, it’s time to get your brakes inspected.
Regular maintenance, gentle driving, and keeping up with fluid changes can all help extend the life of your vehicle.
Don't ignore the check engine light, oil pressure light, or brake system warning. These indicate issues that need prompt attention.

Who We Are & Careers

Cadillac of Novi is located in the heart of Novi at the corner of Grand River Avenue and Meadowbrook Road, just 2 miles southeast of Twelve Oaks Mall. Our central location makes us a convenient destination for drivers across Oakland and Wayne counties. We proudly serve customers from nearby communities including Walled Lake, Commerce Township, Livonia, Birmingham, West Bloomfield, Milford, South Lyon, Green Oak, Brighton, Whitmore Lake, Canton, Redford, Detroit, Farmington, Farmington Hills, Bloomfield Hills, Royal Oak, Beverly Hills, Orchard Lake, and Keego Harbor.
Yes, we're proud to be a locally owned and operated dealership, serving our community with dedication and personalized service.
You can apply for open positions by visiting our Careers page on the website and submitting your application online.
Yes, we offer technician training and apprenticeship programs designed to help you grow your career in the automotive industry.
We offer a comprehensive benefits package that may include health insurance, 401(k), paid time off, employee discounts, and more.
Fox Motors has locations all across Michigan, representing a wide range of brands and services.

You can explore more about Fox Motors by checking out our About Us page and by visiting www.FoxMotors.com. 

You can also follow us on Facebook to see what we’re up to in the community, learn about career opportunities, and stay up to date with the latest news and events!